FAQ

Where is my wardrobe data stored?

Photos, categories, outfits, and most settings are stored primarily on your device. There is no automatic cloud sync. Sign-in is used for authentication, subscription status, and online features (weather, AI beautify, etc.).

Will I lose data if I change phones or reinstall?

Without a backup, local wardrobe data may be lost when you switch devices, delete the app, or clear app data. On the Me tab, open Account & data → Export backup to save a JSON file (including photos), then Import backup on the new device.

How do backup and import work?

Export: Me → Account & data → Export backup, then share or save the JSON file.

Import: Me → Account & data → Import backup, choose your JSON; pick Merge or Replace. We recommend exporting your current data before importing.

How do I move items in bulk to another wardrobe?

Open the Wardrobe tab → tap the wardrobe name at the top to pick the source wardrobe → tap Select items, choose pieces → tap Move at the bottom.

On Move to another wardrobe, pick Destination wardrobe and Destination category (expand a main category, then tap a subcategory), then tap Move. Items leave the source wardrobe and appear in the destination.

You need at least two wardrobes. Add wardrobe (in the top wardrobe switcher) is a Pro feature. With only one wardrobe, the app shows Add another wardrobe first to move items.

What is the difference between Free and Pro?

The free plan has limits on wardrobe items and saved outfits; extras may be preview-only (locked). See Me → Subscription for the subscription screen. Pro unlocks higher or unlimited wardrobe/outfit limits and more AI beautify uses per month. Exact plans are shown in the app and the store.

How do AI beautify credits work?

Each One-tap beautify usually costs 1 credit. Your plan includes a monthly allowance; Pro users can buy top-up packs, and unused purchased credits carry over. If beautify fails and the server did not charge, credits are refunded. Wait until subscription sync finishes before beautifying to avoid briefly seeing the wrong quota.

Where can I buy extra AI beautify credits?

Me → Subscription: if you are not Pro yet, tap Upgrade to Pro; if you are Pro, tap Manage Pro (both open the same subscription screen).

Scroll to AI Beautify Top-Up and choose a pack. If you arrived from an out-of-credits prompt, tap Buy credits now to jump to the top-up section.

Top-ups are for Pro members only (subscribe on the same screen first on the free plan). Apple or Google handles payment. Purchased credits carry over and apply after your monthly allowance runs out (monthly first, then top-up balance).

Subscribe, cancel, or restore purchases?

Me → Subscription (Upgrade to Pro on the free plan, Manage Pro if you are Pro). On that screen you can subscribe, see Pro status, tap Restore purchases, and use AI Beautify Top-Up.

Cancel in App Store or Google Play subscription settings (not an in-app button). After reinstalling, sign in with the same account, open the same screen, and tap Restore purchases.

Google or Apple sign-in fails?

Check your network and use the Google/Apple account signed in on the device. The release Android app must be properly signed. If it still fails, email yestora.app@gmail.com with device model, OS version, and sign-in method.

Weather and location

Home weather needs location permission, or set Location under Me → Weather & location (turn off Use current location to pick a city manually). We use it only for weather and outfit suggestions—not to publish your live location. You can also turn off location for the app in iPhone/Android system settings.

How do I change the app language?

Me → Language: Use system language, Traditional Chinese, Simplified Chinese, or English. In-app Terms of Service and Privacy Policy follow your choice; this FAQ page is also available in all three languages.

Still need help?

Me → Legal & support → Support email to copy yestora.app@gmail.com, or see in-app Privacy Policy, Terms of Service, and this FAQ. We handle requests under our Privacy Policy.